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25
25
Vistara operations to and from Pune will be from the New Integrated Terminal Building (NITB) at Pune Airport, effective 13-Aug-24. Customers are advised to plan their travel accordingly.
- India
- Bangladesh
- France
- Germany
- Hong Kong
- Indonesia
- Maldives
- Mauritius
- Nepal
- Oman
- Qatar
- Saudi Arabia
- Singapore
- Sri Lanka
- Thailand
- UAE
- UK
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Account Security and Verification Email Verification
An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
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- Access to make changes to profile using One-Time Password (OTP)
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Why Us?
Our Vision:
To be a world-renowned cargo airline of choice, esteemed for its exceptional customer service.
Our Mission:
To be a global full-service cargo airline committed to providing customers with a safe & reliable service of the highest quality, delivered consistently with pride.
Our Values:
- Innovation
- Excellence
- Teamwork
- Trust
- Thoughtfulness
About Us
Vistara Cargo is one of India's leading cargo services in the airline industry that utilises a dedicated, modern fleet of Boeing and Airbus aircraft. Vistara uses Cargo Management System (CMS), a state-of-the-art technology for Cargo Sales and Operational purposes, and is available round the clock. This CMS system can communicate with Customs via Electronic Data Interchange (EDI). We also provide an end-to-end solution with accuracy and availability of real-time information pertaining to booking, acceptance, stowage, handling, carriage, transshipment, delivery, and much more. With a fleet size of 50+ aircraft, we have a large cargo capacity available to carry shipments to 40+ destinations to and from India. This is in addition to online trucking points where we have partnered with various trucking companies worldwide to safely transport cargo.
Our Products & Services
Vistara Cargo services are available across all stations on the domestic and international network. With dedicated email IDs for bookings, quotations, and support, we ensure effective solutions for all your logistical requirements.
Vistara General Cargo Services
Whether you are shipping electronic/machinery parts, consolidations, ready-made garments, pharma, or any personal items, Vistara General Cargo Service has you covered.
Valuables
We offer high-value cargo services for all items that require an additional layer of security. These include gold, bullion, silver, diamonds, platinum, other precious metals, currency, and stones.
Available across all stations on the domestic and international network, there is a dedicated email ID for bookings, quotations, and support.
All our storage rooms are equipped with 24*7 surveillance cameras, and a dedicated team constantly monitors and escorts all shipments.
Perishables
We transport fruits, vegetables, fish seeds, biological samples, and other delicate cargo and make sure they are delivered fresh. With a shorter acceptance time, all perishable cargo deliveries are expedited to their destination safely and in good condition.
Fragile
There are some items that require methodical care as compared to standard goods, and Vistara Cargo ensures these are handled and transported with utmost care.
Vulnerable Cargo
We take care of your precious and valuable goods and ensure they are delivered safely and securely, thus promising you peace of mind. This includes:
Transportation in sealed containers
Timely inspection through physical checks
High-level protection with separate storage in secured areas
Seamless traceability and monitoring
UKFast
Vistara Cargo has expanded its product line by introducing UKFast, a service dedicated to providing swift cargo delivery. Shipments that fall under the UKFast category receive top priority for upliftment, surpassing all other types of cargo except for HUM, VAL, PO Mail, and biological sample shipments. Vistara Cargo guarantees the prioritisation of upliftment for UKFast shipments. However, Vistara does not guarantee a reduced cut-off time for acceptance, which remains at D-150 minutes, or early delivery before A+120 minutes for the priority cargo.
Special Load
The following types of special cargo are accepted by Vistara Cargo for transportation on its aircraft:
- Human Remains
- Heavy Cargo
- Outsized Cargo
- Freight attached Consignments (FAC)
- Postal Mail
- Company Stores
- Cremated ashes
- Port to Port service
- Dangerous Goods
FAQs
How can I track my shipment?
You can track the shipment with the Air Waybill (AWB) number on the “Track Now” tab on the website.
What is the process for accepting consignments for air transportation by TATA SIA Airlines Ltd?
Consignments are accepted through the following:
- Direct shippers
- Cargo Agents
- Walk-ins as a Ready-for Carriage
Are there any additional discounts for over-the-counter bookings?
For walk-in customers, the current market rate will be applicable. For detailed pricing, please write to AVIAPRO@aviaprologistics.com and TSAL.CARGO@airvistara.com
What is the minimum delivery time for my shipment?
We, at TATA SIA Airlines Ltd, are committed to timely delivery. Here are the designated timelines for delivery of shipment: General Cargo: Arrival+2 Hours Perishable, Valuable, FAC, Express, Dry Ice, Human Remains: Arrival+1 hour
What is the designated pick-up location for my shipment?
To collect the shipment, the Consignee must visit the cargo office along with a valid ID proof. In case the consignee is sending their authorized representative to collect the shipment, they must carry an authorization letter along with a valid govt. ID proof to claim the shipment.
What happens in case my shipment goes missing or is lost?
In case your shipment is missing or lost, the shortage is recorded against the order. If the shipment remains untraced, a short landing certificate is issued after 21 days of short delivery.
What happens in case the contents of my shipment are lost?
Cargo is accepted based on the "said-to-contain" and weight basis. In the event of a shortage in the contents of the shipment, verification becomes unattainable. In case any shortage of contents is presumed, it must be reported to the carrier during the time of delivery. In such cases, the weight of the entire shipment is used to determine any weight loss. If any loss is identified, it is documented and verified on the delivery order provided by the carrier. In case of further queries, you can write to tsal.cargo@airvistara.com
What happens in case there is visible damage to the inner contents of my shipment?
It is important to inform the carrier about any visible damage to the inner contents of the shipment immediately upon delivery. In case of no information, the shipment will be considered delivered in a satisfactory state.
Is it possible to transport my pet(AVI) via Vistara Cargo?
Vistara does not provide services for carrying pets.
What are the necessary criteria for booking cargo?
- The cargo must be delivered to the cargo terminal 3 hours prior to departure of the flight.
- All the contents inside the cargo must be securely packed.
- A valid govt. photo ID proof (original) of the consignee (PAN cards will not be accepted)
- In the case of cargo being booked on behalf of a company, a duly authorized letter on the company's letterhead, along with a valid govt. photo ID is required.
Whom should I contact for cargo-related queries?
Please click here for the contact details (LINK)
Contact Us
Domestic
Ahmedabad
Phone: +919825028994
Email: vmecwan@aviaprologistics.com
Address: T-3, S.V.P.I Airport, Next to Cargo Sevice, Sardarnagar, Ahmedabad - 380003.
Amritsar
Phone: +917980528781
Email: atqdomuk@aviaprologitics.com
Address: Vistara Cargo, Arrival Hall Area, Near SBI ATM, Shri Guru Ram Das Ji International Airport, Amritsar.
Bagdogra
Phone: +919832011891
Email: ixbdomuk@aviaprologistics.com
Address: Vistara Cargo, Cargo Complex, Bagdogra Customs Airport, P.O. - Bagdogra, Darjeeling - 734421.
Bengaluru
Phone: +919945500055
Email: akumar@aviaprologistics.com
Address: G-03, MENZIES AVIATION, Plot no - C - 05 L, KIAL Devanahalli, Bangalore-560300, India
Bhubaneswar
Phone: +919437625908
Email: bbidomuk@aviaprologistics.com
Address: Vistara Cargo, Common User Domestic Cargo Terminal, Biju Pattanaik International Aitrport, Bhubaneswar - 751020.
Chandigarh
Phone: +917696882627
Email: ixcdomuk@aviaprologistics.com
Address: Vistara Cargo, Cargo Terminal, Chandigarh International Airport, Mohali, Chandigarh - 160055.
Chennai
Phone: +919941499549
Email: pparthasarathy@aviaprologistics.com
Address: Room No. 10, Mezzanine Floor, CUDCT Phase II, Air Cargo Complex, Meenambakkam, Chennai - 600027.
Coimbatore
Phone: +919884408990
Email: cjbdomuk@aviaprologistics.com
Address: ROOM NO - 10, Air Cargo Complex, Coimbatore International Airport, Coimbatore, Tamil Nadu 641014
Delhi
Domestic:
Phone: +919560599247 / +918826619358 / +917208007986
Email: deldomuk@aviaprologistics.com
Address: M-7,Domestic Cargo Terminal, Cargo Terminal-2 Gate Number-6, Air Cargo Complex-IGI Airport, New Delhi-110037, India
International:
Phone: +918826200749
Email: delintluk@aviaprologistics.com
Address: A - 205, Second Floor, DCSC Cargo Terminal, IGI Airport Cargo Complex, New Delhi - 110037
Dibrugarh
Phone: +919864231145
Email: dibdomuk@aviaprologistics.com
Address: Vistara Cargo, Old Terminal - Air Cargo, Dibrugarh Airport, Mohanbari, Assam.
Guwahati
Phone: +919678088011
Email: gaudomuk@aviaprologistics.com
Address: CUDCT 1, Air cargo Complex, L.G.B.I Airport, Guwahati - 15.
Goa
Phone: +919895968048
Email: goidomuk@aviaprologistics.com
Address: Domestic Cargo Terminal, Airport Rd, Dabolim, Goa 403801, INDIA
Hyderabad
Phone: +919051878214
Email: rsengupta@aviaprologistics.com
Address: Vistara Cargo, Air Cargo Terminal, Rajiv Gandhi International Airport, Shamsahabad, Hyderabad - 500108. Telengana.
Indore
Phone: +918889642200
Email: pverma@aviaprologistics.com
Address: CUDCT, Air Cargo Complex, Old Terminal Building, Devi Ahillya Bai Holkar (DABH) Airport, Indore - 4562005.
Jaipur
Phone: +919352846020
Email: jaidomuk@aviaprologistics.com
Address: Room No. 127, first floor, Integrated Air Cargo Terminal, Jaipur Airport, Sanganer, Jaipur 302029, Rajasthan
Jammu
Phone: +919086280211
Email: ixjdomuk@aviaprologistics.com
Address: Behind Bharat Petrol Pump, Opposite Entry Gate, Jammu Airport, Satwari Cantt, Jammu (J & K) - 180003.
Kochi
Phone: +919847494434
Email: cokdomuk@aviaprologistics.com
Address: Room No. 2, 1st Floor, Domestic Cargo Terminal, Nedumbassery, CIAL, Cochin - 683111.
Kolkata
Phone: 7208012300 , 9674476425
Email: psaha@aviaprologistics.com
Address: CUDCT, Ground Floor, Old International Terminal, NSCBI Airport, Kolkata - 700052.
Leh
Phone: +919622232499
Email: ixldomuk@aviaprologistics.com
Address: Vistara Cargo, KBR Airport, Leh, Ladakh
Lucknow
Phone: +918707860644
Email: lkodomuk@aviaprologistics.com
Address: Vistara Cargo, Domestic Cargo Terminal, Chaudhary Charan Singh International Airport, Lucknow.
Mumbai
Domestic:
Phone: +919869365510 / +9108600995510 / +919820883982
Email: awadkar@aviaprologistics.com / sgaikwad@aviaprologistics.com
Address: Santacruz Air Cargo Terminal(SACT), Office No. 105, Near Milan Subway, Off Western Express Highway, Vile Parle-East, Mumbai-400099, INDIA
International:
Phone: +919867787869
Email: mamtaj@aviaprologistics.com
Address: Office No 208, Perishable Cargo Terminal Building, Air Cargo Complex, Sahar Road, Andheri East, Mumbai - 400099
Patna
Phone: +919931318377
Email: patdomuk@aviaprologistics.com
Address: Room No. 03, Jai Prakash Narayan International Airport, Patna - 800014
Port Blair
Phone: +919933239478
Email: ixzdomuk@aviaprologistics.com
Address: Air Cargo Complex (AAICLAS), Veer Savarkar International Airport, Port Blair - 744103 || India
Pune
Phone: +919922965647
Email: spanicker@aviaprologistics.com
Address: Vistara Cargo, Near Cargo Vehicle Entry Gate, Civil Enclave, Pune Airport, Lohegaon, Pune - 411032
Raipur
Phone: +919039930865
Email: rprdomuk@aviaprologistics.com
Address: Vistara Cargo, Old Terminal Building, Swamy Vivekanand Airport, Mana, Raipur - 492015.
Ranchi
Phone: +918051448877
Email: ixrdomuk@aviaprologistics.com
Address: Cargo Complex, Old Terminal, Birsa Munda Airport, Ranchi - 834002.
Srinagar
Phone: +917006148710
Email: sxrdomuk@aviaprologistics.com
Address: Vistara Cargo, Cargo Complex, Srenagar International Airport, Indira Ganhi Road, Humhama, Badgam, Srinagar - 190007.
Thiruvananthapuram
Phone: +917012997366
Email: trvdomuk@aviaprologistics.com
Address: Vistara Cargo, Domestic Cargo Terminal, Old Passenger Terminal, Trivandrum International Airport, Trivandrum, Kerala
Varanasi
Phone: +919795860050
Email: vnsdomuk@aviaprologistics.com
Address: Vistara Cargo, Integrated Cargo Terminal, Lal Bahadur Shastri International Airport, Varanasi.
International
Bangkok
- Organization Name: AIR PEOPLE INTERNATIONAL CO. LTD.
- Office Address: 14th floor, Charn Issara Tower 2 2922/215 New Petchburi Road Bangkapi, Huay Khwang, Bangkok 10310
- SPOC Details-
- Person Name: Mr. Panthon Nukornavarat
- Mobile Number: 662 308 2106
- Email id: cargosales@apiairlines.com
France
- Organization Name: SKYLOG GmbH
- Office Address: Waldecker Str. 7, 64546 Mörfelden-Walldorf
- SPOC Details-
- Person Name: Sebastian Bartsch, General Manager Germany
- Mobile Number: +49/(0)15165749727
- Email id: s.bartsch@ecsgroup.aero / vistara@ecsgroup.aero
London
- Organization Name: Global Airline Services
- Office Address: West Point Northumberland Close Stanwell, Middlesex TW19 7LN United Kingdom
- SPOC Details-
- Mobile Number: +44 (0)1784 425 666 (ext 5655)
- Email id: vistara@globalairline.co.uk
Mauritius
- Organization Name: M&C AVIATION Mauritius Ltd
- Office Address: Freight Forwarders Centre -Ground Floor Bldg -Plaine Magnien Mauritius
- SPOC Details-
- Person Name: Mr Denis APPAVOO – Regional Manager Africa and Indian Ocean Region , Mr Adrien PROSPER – Operations officer
- Mobile Number: 230 57271423/ 230 59886743
- Email id: denis.mru@mncaviation.aero/ ops.mru@mncaviation.aero
Singapore
- Organization Name: : ASCEND GSA PTE LTD
- Office Address: 80 Marine Parade Road, #09-02 Parway Parade, Singapore 449269
- SPOC Details-
- Person Name: Mr. Alan Fong
- Mobile Number: +65 96393336
- Email id: alanfong@ascendgsa.com
ULD and Fleet Specifications
|
LD3 (AKE SERIES)
|
PMC (PALLET)
|
---|---|---|
Tare Weight |
62 kg / 137 Ib |
110 kg / 262 Ib |
Max. Gross Weight |
1588 kg / 3501 Ib |
5204 kg (note aircraft limitations) |
Volume |
4.3 m³ / 152 ft³ |
10.5 m³ / 406.82 ft³ |
Dimensions |
153.4 cm x 156.2 cm / 60.4 in x 61.5 in |
243.8 cm x 317.5 cm / 96 in x 125 in |
Loadable ON |
A330/A340/A350/A380/B777/B777F/747-8F/B787 |
A330/A340/A350/A380/B777/B777F/747-8F/B787 |
Current Fleet | Boeing 787-9 Dreamliner | ||
Standard ULD configuration | 8 PMC + 8 AKE | ||
Forward hold | 6 PMC or 20 AKE | ||
Aft hold | 5 PMC or 16 AKE | ||
Door sizes | Description | Inches | Centimeters |
Forward hold | 66" x 105" | 170 cm x 269 cm | |
Aft hold | 66" x 107" | 170 cm x 269 cm | |
Bulk | 35" x 44" | 114 cm x 102 cm | |
Cargo tonnage | 25,000 kg | ||
Cargo Volume | 90 m³ | ||
ULD combination | Yes, in both holds | ||
Maximum permitted height | 64” |
Current Fleet | Airbus A321 | ||
Door sizes | Description | Inches | Centimeters |
Forward hold | 48" x 71" | 122 cm x 182 cm | |
Aft hold | 48" x 71" | 122 cm x 182 cm | |
Bulk | 30" x 36" | 78 cm x 93 cm | |
Cargo tonnage | 1500 kg | ||
Cargo Volume | 5 m³ | ||
Maximum permitted height | 46” |
Current Fleet | Airbus A320 | ||
Door sizes | Description | Inches | Centimeters |
Forward hold | 48" x 71" | 122 cm x 182 cm | |
Aft hold | 48" x 71" | 122 cm x 182 cm | |
Bulk | 29" x 37" | 76 cm x 95 cm | |
Cargo tonnage | 700 kg | ||
Cargo Volume | 3 m³ | ||
Maximum permitted height | 46” |
Current Fleet | Boeing 737-8 | ||
Door sizes | Description | Inches | Centimeters |
Forward hold | 48" x 34" | 122 cm x 86 cm | |
Aft hold | 48" x 34" | 122 cm x 86 cm | |
Bulk | 29" x 37" | 76 cm x 95 cm | |
Cargo tonnage | 1200 kg | ||
Cargo Volume | 3 m³ | ||
Maximum permitted height | 41” |
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