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Vistara operations to and from Pune will be from the New Integrated Terminal Building (NITB) at Pune Airport, effective 13-Aug-24. Customers are advised to plan their travel accordingly.
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Account Security and Verification Email Verification
An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.
In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.
The account security enhancements include:
- Creation of a strong password
- Verification of email address and mobile number
- Access to make changes to profile using One-Time Password (OTP)
For any concerns, write to us at contactus@clubvistara.com.
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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.
Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf.
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Our customers’ health and safety are of top priority for us. Here is an overview of the measures we are undertaking on ground and in air:
International COVID-19 Guidelines and Travel Advisory
For passengers travelling to India
- Green Channel for passengers not having any dutiable or prohibited goods.
- Red Channel for passengers having dutiable or prohibited goods.
All passengers arriving from an international destination should collect their bags and clear customs at the first entry point in the country. This applies even if the bags are tagged until the final domestic destination. Passengers can recheck in from the transfer area check-in counters, post customs clearance.
Citizens of Afghanistan, China, Macau, Hong Kong and Pakistan and foreign nationals having their origin in these respective countries require a Restricted Area Permit (RAP) to visit Andaman & Nicobar Islands, after obtaining prior approval either from the Ministry of External Affairs or Ministry of Home Affairs.
Click here to read the applicable arrival procedure for all international passengers.
Please read the FAQs related to international departures and arrival.
For passengers travelling outside India
Abu Dhabi
For Vistara operated flights to Abu Dhabi from India, please note the following eligibility guidelines as on date:
Only the following categories of passengers will be allowed entry to Abu Dhabi:
- Holders of all types of visas i.e., newly issued Employment visa, newly issued residency visa, newly issued short/long stay visa, newly issued visit visa are permitted to travel to Abu Dhabi whether vaccinated or not vaccinated & do not require GDRFA or ICA Approval.
- GDRFA approval is required if the resident visa is stamped on the old/expired passport.
- Visitor visa holders, return ticket, and travel insurance is mandatory.
- Indian Nationals can obtain a visa on arrival (VOA) to enter Abu Dhabi, provided they comply with the following:
- Passenger must have a visitor visa, or a green card issued by the United States or passenger is holding a Residence Permit issued by the United Kingdom or European Union.
- The holders of a valid visa issued by the United States, United Kingdom, or European Union with a minimum validity period of 6 months.
- All customers May download the COVID-19 Al Hosn App before entering Abu Dhabi. Click to download – Android and iOS versions of the app.
When Transiting Abu Dhabi, please note the below requirement:
- Transiting passengers are not required to present a COVID-19 RT-PCR certificate unless it is mandated by their final destination.
All passengers to please take note of the below requirement; and if any of the Prohibited Scenario is Applicable will not be allowed to Travel to UAE
![](/content/dam/airvistara/global/english/common/documents/Abu-Dhabi-COVID.png)
- The passenger with single name may get “ OK to Board” but Immigration may not allow the pax to enter the country .
- Only Resident Visa holders with a single name are allowed, rest all kinds of visa holders should have their First Name & Surname mentioned on the passport and the same should be mentioned on the VISA.
- If a person has only first name which is “ RAM DAYAL”, in such cases the passenger would be allowed to travel.
- Person with same first name and second name, the person would be accepted.
- In case the passport has only one name, but the Visa is issued with more than one name and Passenger Passport and has Father or Family Name; passenger will be allowed to travel.
- Passengers wanting to avail visa on arrival (VOA); passengers will be accepted if the father or family name is mentioned in passport.
The following examples are stated:
- First name: Sultan Ahmed
- Surname: No surname
Status: Allowed
- First name: Monica
- Surname: Monica
Status: Allowed
- First Name: Ahmed
- Surname: S
Status: Allowed
- First name: S
- Surname: Ahmed
Status: Allowed
Travel Update for Passengers Travelling on Tourist / Visit Visas to UAE
Due to the new regulations introduced at Abu Dubai International Airport, please note that all passengers travelling on Visit or Tourist visas will be required to carry the following documents with them to avoid the risk of deportation.
1. Passport with a minimum of 6 months' validity from the departure date.
- Confirmed return ticket.
- Proof of accommodation or hotel booking.
2. Sufficient funds of a minimum of AED 3000 or CC with an available Credit limit of AED 3000 to cover the expenses in the UAE.
Please note that customers who do not meet these requirements may not be able to board their Vistara flight at the departure airport.
When travelling to UAE, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to UAE:
- Passengers holding valid resident permits or passports stamped with Resident Visa.
- Passengers eligible for “Visa on Arrival” irrespective of nationality.
- Passengers travelling with a print-out of Business and Tourist e-visa.
“Ok To Board” message is mandatory for the below categories:
- All passengers holding ECR (Immigration Check Required) passport.
- All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
- Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Bangkok
For Vistara operated flights to Bangkok from India, please note the following eligibility guidelines as of date:
Pre - Departure
- A valid Health Insurance of USD 10000, that covers Covid 19 medical expenses is recommended while in Thailand.
During Stay in Thailand
- Wearing a mask in crowded areas.
Passengers are requested to check this document for all travel-related information.
Bali
For Vistara operated flights to Bali from India, please note the following eligibility guidelines as on date:
For Visa Related information, please visit the following link -https://www.indonesia.travel/gb/en/trip-ideas/types-of-Indonesian-visas-you-need-to-know
Travellers must complete an Electronic Customs Declaration before departure to Indonesia and present the completed form with the QR code to the Customs Officer. Please Visit the link - https://ecd.beacukai.go.id/
Passengers are requested to check the link for all travel-related information: https://www.indonesia.travel
Starting from February 14, 2024, the Bali Government will introduce a Tourism Fee, for international travellers ,of IDR 150000 per person. Prior to their arrival in Bali, travellers can make the payment through the following website: https://lovebali.baliprov.go.id/
Colombo
For Vistara operated flights to Colombo from India, please note the following eligibility guidelines as on date:
- Passengers are requested to check the following link for all travel-related information - https://sltda.gov.lk/en/important-notices
Post arrival requirements -
- Passengers could be subject to quarantine. For more information please check the link below
http://epid.gov.lk/web/index.php?lang=en
Dammam
If you are flying to The Kingdom of Saudi Arabia, the health authorities in Saudi Arabia request you to follow the health guidelines below to keep you protected:
Passengers can obtain a Visitor visa for the Purpose of Tourism (Visa on arrival) (VOA) at Dammam Airport, provided they comply with the following:
- Having a valid Tourist or Commercial visit visa from USA, UK or Schengen after ensuring that the visa has been used (travelled) at least once to enter that Country who has granted the visa. This includes the First-Degree Relatives of the visa holder coming with them.
- Holders of Permanent Residence from USA, UK or Schengen after ensuring presence of the Residence. This includes the First-Degree Relatives of the Visa holder coming with them.
Requirements for passengers travelling to perform Hajj/Umrah/Makkah/Medina:
- Passengers travelling to perform Hajj/Umrah/Makkah/Medina are only allowed to enter from Jeddah.
- Visit the link to know more about who is allowed to travel: https://www.haj.gov.sa/en/
- For more details, visit : www.visitsaudi.com/en
Protector of Emigrants (POE)
- Indian Citizens travelling on an Employment visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Doha
For Vistara-operated flights to Doha from India, please note the following eligibility guidelines as on date:
- For details regarding Health Insurance requirements for visitors entering the state of Qatar, please visit https://www.moph.gov.qa/english/derpartments/policyaffairs/hfid/Pages/Health-Insurance-Scheme.aspx.
- For details regarding the Ehteraz application requirements, if any, please visit https://covid19.moph.gov.qa/EN/travel-and-return-policy/Pages/default.aspx
- For further information, please visit Qatar Ministry of Public Health https://covid19.moph.gov.qa/EN/travel-and-return-policy/Pages/default.aspx.
- For more information about the mandatory health insurance scheme, please visit the following:
- Free On-arrival tourist Visa for a maximum of thirty (30) days for Indian nationals with the following requirements :-
- Passport valid for at least three months
- Confirmed round-trip ticket
- Confirmed hotel reservation booked through Discover Qatar - https://www.discoverqatar.qa/
- Health insurance from an accredited insurance company- List of approved Insurance companies - Ministry of Public Health - Home (moph.gov.qa)
- Passengers must carry cash worth USD 1400/- (per person) OR have a credit card.
When travelling to Qatar, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to Qatar:
- Passengers holding valid resident permits or passports stamped with Resident Visa.
- Passengers eligible for “Visa on Arrival” irrespective of nationality.
- Passengers travelling with a printout of Business and Tourist e-visa.
“Ok To Board” message is mandatory for the below categories:
- All passengers holding ECR (Immigration Check Required) passports.
- All passengers travelling with a printout of labour and work e-visa.
Protector of Emigrants (POE)
- Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with an ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Dhaka
For Vistara operated flights to Dhaka from India, please note the following eligibility guidelines as on date:
When travelling to Dhaka, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to Dhaka:
- Passengers holding valid resident permits or passport stamped with Resident Visa.
- Passengers eligible for “Visa on Arrival” irrespective of nationality.
- Passengers travelling with a print-out of Business and Tourist e-Visa.
“Ok To Board” message is mandatory for the below categories:
- All passengers holding ECR (Immigration Check Required) passport.
- All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
- Employment visa is valid for 6 months from the date of issue. Indian citizens travelling on this visa with ECR (Emigration Check Required) stamp on the passport must carry a valid Protector of Emigrants (POE) Letter.
Please click here for all travel-related information for Dhaka.
Dubai
For Vistara operated flights to Dubai from India, please note the following eligibility guidelines as on date:
Only the following categories of passengers will be allowed entry to Dubai:
- Holders of all types of visas i.e., newly issued Employment visa, newly issued residency visa, newly issued short/long stay visa, newly issued visit visa are permitted to travel to Dubai whether vaccinated or not vaccinated & do not require GDRFA or ICA Approval.
- GDRFA approval is required if the resident visa is stamped on the old/expired passport.
- Visitor visa holders, return ticket, and travel insurance is mandatory.
- Indian Nationals can obtain a visa on arrival (VOA) to enter Dubai, provided they comply with the following:
- Passenger must have a visitor visa, or a green card issued by the United States or passengers is holding a Residence Permit issued by the United Kingdom or European Union.
- The holders of a valid visa issued by the United States, United Kingdom, or European Union with a minimum validity period of 6 months.
- All customers must download the COVID-19 Dubai Smart App and generate a QR code on their device before entering Dubai. Click to download – Android and iOS versions of the app.
When Transiting Dubai, please note the below requirement:
- Transiting passengers are not required to present a COVID-19 RT-PCR certificate unless it is mandated by their final destination.
All passengers to please take note of the below requirement; and if any of the Prohibited Scenario is Applicable will not be allowed to Travel to UAE
![](/content/dam/airvistara/global/english/common/documents/Dubai-COVID.png)
- The passenger with single name may get “ OK to Board” but Immigration may not allow the pax to enter the country .
- Only Resident Visa holders with a single name are allowed, rest all kinds of visa holders should have their First Name & Surname mentioned on the passport and the same should be mentioned on the VISA.
- If a person has only first name which is “ RAM DAYAL”, in such cases the passenger would be allowed to travel.
- Person with same first name and second name, the person would be accepted.
- In case the passport has only one name, but the Visa is issued with more than one name and Passenger Passport and has Father or Family Name; passenger will be allowed to travel.
- Passengers wanting to avail visa on arrival (VOA); passengers will be accepted if the father or family name is mentioned in passport.
The following examples are stated:
- First name: Sultan Ahmed
- Surname: No surname
Status: Allowed
- First name: Monica
- Surname: Monica
Status: Allowed
- First Name: Ahmed
- Surname: S
Status: Allowed
- First name: S
- Surname: Ahmed
Status: Allowed
Travel Update for Passengers Travelling on Tourist / Visit Visas to UAE
Due to the new regulations introduced at Dubai International Airport, please note that all passengers travelling on Visit or Tourist visas will be required to carry the following documents with them to avoid the risk of deportation.
1. Passport with a minimum of 6 months' validity from the departure date.
- Confirmed return ticket.
- Proof of accommodation or hotel booking.
2. Sufficient funds of a minimum of AED 3000 or CC with an available Credit limit of AED 3000 to cover the expenses in the UAE.
Please note that customers who do not meet these requirements may not be able to board their Vistara flight at the departure airport.
When travelling to UAE, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to UAE:
- Passengers holding valid resident permits or passports stamped with Resident Visa.
- Passengers eligible for “Visa on Arrival” irrespective of nationality.
- Passengers travelling with a print-out of Business and Tourist e-Visa.
“Ok To Board” message is mandatory for the below categories:
- All passengers holding ECR (Immigration Check Required) passport.
- All passengers travelling with a print-out of labour and work e-visa.
Protector of Emigrants (POE)
- Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Please note that Vistara operates from Terminal 1.
Frankfurt
For Vistara operated flights to and from Frankfurt, please note the following guidelines as on date:
Passengers are requested to check the link below for all travel-related information.
https://www.auswaertiges-amt.de/en/visa-service/EinreiseUndAufenthalt#content_0
Vistara operates from Terminal 2 at Frankfurt Airport.
Hong Kong
For Vistara-operated flights to and from Hong Kong, please note the following guidelines as on date:
Passengers with Indian Passports need to have an ETA for Hong Kong SAR. You are requested to check the link: https://www.immd.gov.hk/eng/services/visas/pre-arrival_registration_for_indian_nationals.html
All passengers must undergo health screening upon arrival in Hong Kong.
After successful application of the Pre-Arrival Registration (PAR) form, all passengers must print the notification slip generated by the PAR system on a sheet of blank A4 white paper. Before boarding your flight, the check-in staff will check the notification slip. If a passenger fails to present the notification slip along with the passport used to apply for PAR, it will lead to refusal of boarding and refusal of entry to Hong Kong SAR.
Passengers are requested to check the link below for all travel-related information: https://www.discoverhongkong.com/hk-eng/index.html
Jeddah
If you are flying to The Kingdom of Saudi Arabia, the health authorities in Saudi Arabia request you to follow the health guidelines below to keep you protected:
Passengers can obtain a Visitor visa for the Purpose of Tourism (Visa on arrival) (VOA) at Jeddah Airport, provided they comply with the following:
- Having a valid Tourist or Commercial visit visa from USA, UK or Schengen after ensuring that the visa has been used (travelled) at least once to enter that Country who has granted the visa. This includes the First-Degree Relatives of the visa holder coming with them.
- Holders of Permanent Residence from USA, UK or Schengen after ensuring presence of the Residence. This includes the First-Degree Relatives of the Visa holder coming with them.
Requirements for passengers travelling to perform Hajj/Umrah/Makkah/Medina:
- Passengers travelling to perform Hajj/Umrah/Makkah/Medina are only allowed to enter from Jeddah.
- Visit the link to know more about who is allowed to travel: https://www.haj.gov.sa/en/
- For more details, visit : www.visitsaudi.com/en
Protector of Emigrants (POE)
- Indian Citizens travelling on an Employment visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Kathmandu
For Vistara operated flights to Kathmandu from India, please note the following eligibility guidelines as on date:
- Passengers travelling to Nepal are no longer required to show a negative RT-PCR report
- Passengers are requested to check the following link for all travel-related information - https://ntb.gov.np/en/latest-travel-updates
London
For Vistara operated flights to London from India, please note the following guidelines as on date:
Passengers are requested to check the link for all travel-related information.
Please note: All departures and arrivals to and from India will be at Terminal 3 of Heathrow Airport.
Malé
For Vistara operated flights to Malé from India, please note the following eligibility guidelines as of date:
The following categories are allowed to travel:
- Tourists – Must have confirmed hotel reservation for the entire stay at a registered tourist facility: https://www.tourism.gov.mv/en/registered/facilities
- Maldivian Nationals
- Special Visa Holders
- Business Visa Holders
- Foreign diplomats and their accompanying family members
- Crew of ships who arrive by air to sign on to a ship
- Holders of a valid work permit or work visa
- Holders of any other resident permit of Maldives
Pre-Departure Requirements in general for all passengers –
a. All passengers must complete and submit the online traveler health declaration form available on the Maldives immigration website portal: https://imuga.immigration.gov.mv/ within 96 hours of the flight time before arrival to the Maldives.
b. All Passengers travelling for the purpose of tourism shall be issued a visa on arrival
c. Passengers must be in possession of valid return ticket
Departure from the Maldives:
All departing passengers must complete an online declaration form available on the Maldives Immigration website portal: https://imuga.immigration.gov.mv/ethd within 96 hours of the flight time before departure from the Maldives.
Mauritius
For Vistara operated flights to Mauritius from India, please note the following eligibility guidelines as on date:
- Any passenger holding a valid visa, with a confirmed return ticket and hotel stay.
- Indian nationals are eligible for visa on arrival in Mauritius.
Entry Guidelines:
- Filling of all-in-one travel form is recommended prior to boarding (but not mandatory for boarding): https://safemauritius.govmu.org/
- Wearing a surgical or N95/FFP2 mask during the flight is not mandatory but recommended.
- Wearing a mask at the airport is not mandatory but recommended.
- Any person having been tested positive for COVID-19 within 7 days of departure date shall not be allowed to board a flight to Mauritius.
Protector of Emigrants (POE)
- Employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Muscat
For Vistara-operated flights to Muscat from India, please note the following eligibility guidelines as on date:
- Any passenger with a valid visa can enter Oman
- Passport must be valid for at least 6 months prior to entering Oman
- For more information related to visas, please visit: https://evisa.rop.gov.om/
Visa on arrival (VOA) to enter Muscat
- All professions under the sponsor of the company can get a visa on arrival
- Professions under the sponsor of GCC Residents should travel with the sponsor to get a visa on arrival i.e. (housemaid, family driver) Also, the Families of GCC residents Should travel with the sponsor written on GCC Resident Card.
- Indian nationals with valid Schengen/USA/UK/Japan visa can also enter Oman on visa on arrival
- Student are NOT eligible for visa on arrival
When travelling to Oman, please note the below requirement:
“OK To Board” message is not required for the following categories of passengers for travel to Oman:
o Passengers holding valid resident permits or passports stamped with Resident Visa
o Passengers eligible for “Visa on Arrival” irrespective of nationality
“Ok To Board” message is mandatory for the below categories:
- Indian Passport passengers holding ECR (Immigration Check Required) passport
- Indian Passport passengers travelling with a print-out of labour and work e-visa
- Indian Passport Passengers holding e-visa
- Indian Passport Passengers with Short-term E-visa – Passport with ECR and ECNR Category
- Indian Passport Passengers with Long-Team E-visa – Passport with ECR and ECNR Category
Protector of Emigrants (POE)
- The employment visa is valid for 90 days from the date of issue. Indian Citizens travelling on this visa with ECR (Emigration Check Required) stamp on the Passport must carry a valid Protector of Emigrants (POE) letter.
Paris
For Vistara-operated flights to Paris from India, please note the following guidelines as on date:
Passengers are requested to click here for all travel-related information.
IMPORTANT ADVISORY:
Airport Transit Visa (ATV) for transit via France:
As on 27- April-2021, the French authorities have implemented new travel requirements. Passengers holding Indian passports must be in possession of a valid Airport Transit Visa (ATV) to transit via France if their final destination is outside the Schengen Area. To know more, visit https://france-visas.gouv.fr/en/web/france-visas/airport-transit-visa.
Singapore
For Vistara operated flights to Singapore from India, please note the following eligibility guidelines as on date:
- Please refer to the link to check the travel eligibility: https://www.ica.gov.sg/enter-transit-depart/entering-singapore
- It is mandatory for all passengers to submit the SG Arrival Card (SGAC) (https://eservices.ica.gov.sg/sgarrivalcard), within 3 days before the date of arrival in Singapore and present their SGAC acknowledgment email with any relevant supporting documentation at check‑in for their flight to Singapore. Please note that the physical arrival card (white card) is no longer accepted. There are three sections on the SGAC to be completed.
i. Personal Particulars
ii. Vaccination status, including the submission of proof of vaccination for those who are vaccinated outside Singapore. Those vaccinated in Singapore do not need to upload their proof of vaccination
iii. Health declaration
- Details on entry requirements and health protocols can be found on the SafeTravel website (https://www.ica.gov.sg/enter-transit-depart).
Kindly note that all Toy or replica guns are controlled under the Regulation of Imports and Exports Regulations (RIER) and approval is required for its import. Travellers entering Singapore with any toy or replica guns must obtain prior approval for import from the Police Licensing and Regulatory Department. Any travellers who do not have the required approval shall declare the toy or replica guns to the immigration officers at the red channel upon arrival.
All passengers arriving in or departing Singapore are required to declare if they are carrying more than SGD 20000 (or its equivalent in foreign currency) in physical currency, or by other means. Travellers arriving or departing are to submit the declarations after submitting the SG Arrival Card or separately via the ICA website.
For frequently asked questions (FAQs) pertaining to international travel, please click here.
Web check-in for international travel opens 96 hours prior to departure.
To ensure minimum physical contact and smooth movement given the ongoing pandemic, passengers are advised to carry a negative RT-PCR test report with QR code for boarding international flights departing from lndia. This is applicable only to those passengers who are required to carry negative RT-PCR test report as per the guidelines/requirements issued by the destination countries.
On Ground
- Customers are requested to report at least 2 hours prior to departure for smooth facilitation. Check-in counters will close 1 hour prior to flight departure for domestic flights.
- All customers are encouraged to web check-in.
- Boarding gates will open 1 hour and close 20 minutes before departure.
- Staggered and sequential boarding will be followed. Priority boarding for Business Class customers, CV members, and Vistara Priority customers through a separate lane.
Inflight
- Our aircraft are equipped with powerful HEPA filters that trap 99.9% of particulates such as viruses (including coronaviruses), bacteria and fungi and purify the air inside the cabin every two to three minutes.
How can you help?
We urge you to wear a mask at all times and follow necessary personal precautions to make flying feel safe.
We look forward to welcoming you on board.
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