Lost, Damaged or Delayed Baggage

Baggage exceeding the permitted dimensions of 158 cms (Length + Breadth + Height) or 62.2 inches in total dimensions is considered Oversize Baggage and is subject to additional charges, per bag or piece.

In some airports, the Oversize baggage may arrive on a separate belt. You may connect with our ground service team on arrival for assistance. For Delhi, Mumbai and Bengaluru, oversize baggage can be collected from the below locations:

Delhi Airport

Customers can collect their oversize baggage at the below locations:

• Domestic Arrivals
  • Between Belt 3 and Belt 4, opposite the GMR information counter.
• International Arrivals
  • Between Belt 11 and Belt 12 in the arrival hall

Mumbai Airport

Customers can collect their oversize baggage at the below locations:

• Domestic Arrivals
  • East side of the arrival hall, opposite Belt 12 and Belt 13
  • West side of the arrival hall, opposite Belt 1 and Belt 2
• International Arrivals
  • Opposite Belt 4 and Belt 5 in the arrival hall

Bengaluru Airport

Customers can collect their oversize baggage near Belt 8 at the arrival hall in Terminal 2

1. Exceptions to Oversize baggage: Sporting equipment including but not limited to bicycles, Golf kits, fishing equipment, Paragliding equipment, Scuba diving equipment, Ski, Cricket bats, hockey sticks, pool cues, etc.
2. Oversize baggage cannot be checked in through the counters at the metro station.
3. TSAL will charge a flat fee of INR 2000 (per Checked-in Baggage, inclusive of all taxes) for travel within India or an equivalent of USD 125 for International travel if exceeding the permitted dimensions of 158 cm (Length + Breadth + Height).
4. The aforesaid components of the tariff may undergo a change at any time, without prior notice.
5. Please note that the policy might be different for a variety of carriers. If you are connecting to any of our interline or codeshare partners, kindly contact them directly as they may have different processes.