Frequently Asked Questions: Check-in

Airport counters:

You may check-in at the airport check-in counters. They open 2.5 hours before and close 60 minutes prior to flight departure for domestic flights. The check-in counters open 3 hours prior and close 1 hour prior to the scheduled departure for travel outside India. In case you report after boarding gate closure; the No-Show policy as per the fare rules will apply to your ticket.

Website & Mobile app:

You may also check-in online, through our website and mobile app. You can check-in online within 48 hours of scheduled flight departure and until 1 hour of scheduled flight departure for travel within India and 2 hours for travel outside India.

Self check-in kiosk:

Customers can check-in via airport kiosks until 45 minutes before scheduled flight departure. These machines are placed in the vicinity of the airport check-in counters. You need to only enter your identifying details (credit/debit card information, Vistara ID number, etc), check your itinerary details and print out your boarding pass.

Metro (Only for flights departing from Delhi):

Customers can check-in at the New Delhi metro station. There is one dedicated counter that will be functional between 0600-2000 hours. All baggage screening will be processed by CISF and strapped by DMRC. Oversize and fragile baggage will be not be accepted at the metro check-in.

Customers can collect their boarding pass and check-in their baggage at the metro station.

No payments can be made at Metro station.

Upon completion of metro check-in, customers can enter the airport only 6 hours prior to departure.

Customers can collect their boarding pass and check-in their baggage at the metro station.

Metro check-in is available for travel within and outside India.

For travel within India:

You will need to provide a print-out of your itinerary/e-ticket or show it on your mobile phone along with a valid photo identity proof. Passengers who cannot provide sufficient identification will be denied boarding.

The following are considered valid photo identification documents at airports:

• Valid Passport
• Valid Aadhaar Card
• Valid Driving License
• Election Photo Identification Card
• PAN card issued by the Income Tax department.
• Photo identity card issued by Employer (government and reputed private sector organizations).
• Valid Birth Certificates of infants need to be produced at check-in for age proof.

Apart from this, you can also check-in through our website and mobile app, within 48 hours and until 1 hour prior to the scheduled departure. It is mandatory to carry a copy of the boarding pass.

For International travel:

• You will need to provide a print-out of your itinerary/e-ticket or show it on your mobile phone along with a valid Passport to enter the airport.

For check-in at the counters:

• Valid Passport
• Valid Visa for the destination (and transit) countries for the date of travel and/or arrival. If the destination country allows Visa–on–arrival, then carry valid documents required to obtain the same
• Valid Birth Certificates of infants need to be produced at check-in for age proof.
• Medical ‘Fit-to-Fly’ certificate if required. Refer to “Special Assistance” page to check if ‘Fit-to-Fly’ is required.

Apart from this, you can also check-in through our website and mobile app, within 96 hours and until 2 hours prior to scheduled departure for travel outside India. It is mandatory to carry a copy of the boarding pass.

Yes.You can opt for a return check-in if you are flying back within 48 hours through all these options:

• Self-check-in through the website or mobile app.
• Kiosk check-in at selected airports.

Web check-in is available 48 hours prior to scheduled departure time and closes 60 minutes prior to scheduled departure time for domestic flights and is available 96 hours prior and closes 120 minutes prior to the scheduled departure time for international flights. 

Yes, seats can be selected in the Economy Class cabin at a nominal fee under Vistara Select. However, seats in Premium Economy and Business Class cabin continue to remain complimentary for all. CV Platinum members can also select their seat online at no fee. Learn more about Vistara Select here. Please note that Vistara reserves the right to change your seat if you are assigned an emergency exit seat, in compliance with safety regulations or a change in aircraft configuration.

Online check-in is not available:

• For unaccompanied minors (UMNR).
• If you have special service requests such as stretcher or extra seats.
• For staff travel, industry discount tickets, upgrade vouchers and agent discount tickets.
  
• For international credit card bookings where card verification is required before boarding the flight.
• For customers availing discounted fares such as armed forces personnel discounts.
• For customers who need to carry medical oxygen in flight.
• For customers requiring MEDA clearance.
• For customers requiring infant seat/travelling with CRS (Child Restraint System).

If you are not carrying a printed copy of your boarding pass, it may be collected from the check-in counter by providing a valid photo ID, at least 45 minutes prior to flight departure for travel within India and at least 60 minutes prior to flight departure for travel outside of India.

For travel within India, if you have check-in baggage, we request you to report at the check in counter at least 60 minutes prior to flight departure. You must present your photo ID at the same time.
For International travel, you must visit the check-in counter for document verification at least 120 minutes prior to departure.

For travel within India, if you are not carrying any checked-in luggage, you may proceed directly to the security checkpoint for verification and security stamping of your Web boarding pass before proceeding to the boarding gate.
For International travel, you must visit the check-in counter for document verification at least 120 minutes prior to departure.

Yes. While the check-in system will show all passengers in your booking for check-in, you can proceed by selecting a set of passengers.

Yes, provided they are included in the same booking reference (PNR) as yours and are eligible to check-in.

Children aged up to 12 years will be assigned seats alongside at least one of their parents or guardians who are travelling on the same PNR. The child must be identified at the time of booking. 

Check-in opens 4 hours before departure and closes 2 hours before departure for international flights.

No. You can contact our staff at the airport check-in counter for excess baggage charges.

No. Please contact the Airport Ticketing Office at the airport anytime 60 mins before departure.