Pre-purchase Excess Baggage

  

Pre-purchase Excess Baggage

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Pre-purchase excess baggage and save up to 30% with concessional rates, up to 6 hours before departure on Vistara website, through Travel Agents, and Customer Service Center. You may also purchase the service at non-discounted rates up to 2 hours before departure on Vistara website, through Customer Service Center and Travel Agents anytime from Vistara’s airport ticket offices (ATOs).

For more details, visit FAQs

Terms and Conditions
  • Charges for the service includes all applicable taxes.
  • Pre-purchase excess baggage service is applicable for customers with confirmed bookings only and is non-transferable/non-refundable. If the flight is cancelled by Vistara, this service will be refunded, or transferred to the next flight.
  • No modification to the pre-purchase excess baggage service is allowed after completing the booking.
  • In case you have added excess baggage service erroneously while making your booking and are yet to make the payment, you may ignore the existing booking and start afresh with a new search.
  • In case you wish to change your flight, excess baggage purchased will not be automatically associated to the new flight. The customer can contact Customer Service Centre in order to get it transferred to the new flight. Visit the Contact Us page at the bottom of the page for more information.
  • Pre-purchase excess baggage service cannot be used for transporting any type of cargo.
  • For both domestic and international flights, weight for check-in baggage in a single piece cannot exceed 32kg. 
  • Customers can book the service up to 2 hours before flight departure for both domestic flights and international flights.
  • Components of the tariff may undergo a change at any time, without prior notice.
  • Pre-purchased excess baggage cannot be cancelled once it has been booked. It is refundable only in the event of the entire flight booking being cancelled by the passenger (12 hours prior for Domestic and International bookings) or the scheduled flight being cancelled by the Airline.
  • Pre-purchase of excess baggage is exclusively applicable to tickets issued by Vistara. For tickets issued by partner airlines, excess baggage can only be purchased at the airport.

 

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