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Starting from November 12, all flights will be operated by Air India (subject to regulatory approvals). To book your flight, you will be redirected to airindia.com in 10 seconds.

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All flight bookings beyond 11 Nov 2024, can now be made on airindia.com (subject to regulatory approvals). You can continue to use your CV Points for bookings till 11 Nov 2024. Please check the Club Vistara Migration Updates for more details

PNR Modification

Your booking has been transferred to Air India. You can view the details of your booking on the Air India website with your booking reference and last name.

You will be redirected to airindia.com in 10 seconds.

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Your booking has been transferred to Air India. You can view the details of your booking on the Air India website with your booking reference and last name.

You will be redirected to airindia.com in 10 seconds.

SRV Message

Starting from November 12, all flights will be operated by Air India (subject to regulatory approvals). For assistance reach out to 91 9289228888

We are in the process of merging with Air India and that may lead to some changes in your booking and in the additional services purchased. Please refer to the Transition FAQ page to know more.

+91 9289228888

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Account Security and Verification Email Verification

An activation link (valid for 24 hours only) has been sent to your registered email ID. Please access your email ID to complete the verification process. If you have not received the email, please write to us at contactus@clubvistara.com.

In an effort to make your account more secure, we would request you to verify your email address and mobile number to access your Club Vistara Account. Please be assured that this is a one-time requirement only.

The account security enhancements include:

- Creation of a strong password

- Verification of email address and mobile number

- Access to make changes to profile using One-Time Password (OTP)

For any concerns, write to us at contactus@clubvistara.com.

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CREATE STRONG PASSWORD

As part of our Account Security enhancement, we request you to set up a new password in place of the 4 digit PIN.

Your password was reset and you are currently using a temporary password. You will be redirected to set up a new password before accessing your Club Vistara account.

Your account has been inactive for a while now. You will be redirected to set up a new password before accessing your Club Vistara account.

Your password is a newly issued password. You will be redirected to set up a new password before accessing your Club Vistara account.

Create new password

Dear Member,

We made enhancements to our backend system in Dec 2021 and we request you to create a new password to ensure continued account security.

1. Enter your registered email and 9-digit Club Vistara ID

2. Click “Proceed”

3. Verify your email

4. Create a new password

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In accordance to Club Vistara Program policy, we request you to please accept Club Vistara terms and conditions to proceed.

Note: This is a mandatory requirement as the enrolment was earlier done as a minor/child and as per our records the member is now above 18 years of age and is required to accept the Club Vistara Terms and Conditions on their behalf.

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Home >> Contact Us

India

Should you need to reach out to the Customer Relations team for any grievance redressal.

Email Us at: custrelations@airvistara.com

Call Us at: +91 9289228888

Dedicated helpline for Club Vistara Platinum, Gold & Silver members: +91 8130088888

Registered Office Address

TATA SIA Airlines Ltd.

Intellion Edge, Tower A, 9th and 10th Floor,South Peripheral Road, Sector – 72, Gurugram, Haryana - 122101

Corporate Office Address

TATA SIA Airlines Ltd.

Intellion Edge, Tower A, 9^th and 10^th Floor,South Peripheral Road, Sector – 72, Gurugram, Haryana - 122101

Australia

Registered Office Address

Company Name: The Walshe Group

Office Address: Level 5, 117 York Street, Sydney NSW 2000

Office timings: Mon-Fri 0900 -1700 Syd LT

E-mail address: airvistara@walshegroup.com

Toll free Number: 1300 032 802

Thailand

Registered Office Address

Company Name: Air People International Co.Ltd.

Office Address: 14th Floor, Charn Issara Tower II

2922/215 New Petchburi Road, Bangkapi, Huaykwang,

Bangkok 10310

Timings: Monday to Friday 08.30 AM -05.30 PM Saturday, 08:30AM – 12.00 PM Sunday - Close

E-mail address: vistara@apiairlines.com

Tel: +66 02 308 2680

+66 91 223 4748

Bangladesh

Registered Office Address

Company Name: MAAS Travel & Tours Ltd.

Office Address: RM Center (5th Floor)

101 Gulshan Avenue, Gulshan – 2, Dhaka – 1212, Bangladesh

Timings: 10:00 – 18:00

E-mail address: gsa.bangladesh@airvistara.com

Tel: +88 02-58817484

Benelux

Registered Office Address

Company Name: Aviareps BV

Office Address: Capellalaan 121 2132 JM Hoofddorp Netherlands

Office timings: Monday-Friday 09:00-17:30

E-mail address: vistara.ams@aviareps.com

Tel: +31 - (0)20-5200286

Sri Lanka

Registered Office Address

Company Name: North South Lines (Pvt) Ltd

Office Address: No 400 Deans Road, Colombo 10

Timings: Monday to Friday, 08:30AM - 05:00PM

Saturday, 09:00AM - 01:00PM

Tel: +94112168290

E-mail address: vistara.cmb@aviation.hayleys.com

France

Registered Office Address

Company Name: APG

Office Address: 66 avenue des Champs-Elysées, Paris, France 75008, Bâtiment E, 2ème étage

E-mail address: helpdeskvistara@apg-ga.com

Tel: +0 825 800 813

Germany

Registered Office Address

Company Name: Friends Touristik Marketing GmbH & Co KG

Office Address: Friedrichstraße 15 | 60323 Frankfurt

Timings: Mondays – Fridays 09:00 – 17:00

E-mail Address: germanysales.support@airvistara.com

Tel: +49(0)69 20977638

Greece & Cyprus

Registered Office Address

Company Name: Asian Aviation

Office Address: 501 Vouliagmenis Avenue

16341 Ilioupoli Greece

Tel: +302109942567

E-mail address: greecesales.support@airvistara.com

Hong Kong & Macau

Registered Office Address

Company Name:Tam Wing Kun Holdings Ltd.

Office Address: 1201A, 12/F, Tower 1, Admiralty Centre, 18 Harcourt Road, Hong Kong

Timing: 09:00–18:00 (HKT)

E-mail address: hkg.sales@airvistara.com

Tel:+ (852) 28611269

Indonesia

Registered Office Address

Company Name: PT. ANGKASA SEMESTA CEMERLANG (TRIPURI GROUP)

Office Address: Jl. Kediri No.5C-D, Banjar Anyar Kuta, Kuta, Badung, Bali, Indonesia 80361

Office timings: Monday-Friday 8 AM – 5 PM

E-mail address: dps.reservations@airvistara.com

Tel: +62 361 959 9555

Ireland

Registered Office Address

Company Name: Aviareps UK Ltd.

Office Address: 3 Upper Mount Street, Dublin 2, Republic of Ireland

Office timings: Monday-Friday 09:00-17:30 (closed on bank holidays)

E-mail address: Vistara.ie@aviareps.com

Tel: +353 (0)1 663 3932

Japan

Registered Office Address

Company Name: Air System Inc.

Office Address: Shimbashi Frontier Bldg., 7F,

3-4-5, Shimbashi, Minato-ku, Tokyo, 105-0004 Japan

Tel: 81 3 3593 6769

Fax No.: 81 3 3593 6534

E-mail address: uk-japan@airsystem.jp

Nepal

Registered Office Address

Company Name: Travel Right Pvt. Ltd.

Office Address: Hattisar-1, Kathmandu, Nepal

Office timings: 9:30 am to 5:30 pm

Tel: +977-1-4532616/617

E-mail address: nepalsales.support@airvistara.com

Korea

Registered Office Address

Company Name: Bohram Air Services Co., Ltd.

Office Address: 19F, 97, Toegye-ro, Jung-gu, Seoul, Republic of Korea, Zip code: 04535

Timings :09:00-18:00 (Mon-Fri)

E-mail address: koreasales.support@airvistara.com

Tel: +82-2-3788-0250

Kuwait

Registered Office Address

Company Name: National Aviation Center Company

Office Address: “G” Floor, Emad Center, Ahmed Al Jabber street, Sharq

Timings: 08:30 AM – 04:00 PM

E-mail address: vistara.kwi@bukhamseenaviation.com

Tel: +965 22447709 / WhatsApp facilities +965 94079742

Maldives

Registered Office Address

Company Name: Total Transport Solutions Maldives Private Limited

Office Address: 4th - 5th Floor, Ma. Bodudhaharage, Chandhanee Magu, Male’ 20192, Maldives

Timings: Sun-Thu 0830am-17:00pm/ Sat-09:30am–13:30pm (Half Day)

E-mail address: malesales.support@airvistara.com

Tel: +960 3011888 F. +960 3011999

Mauritius

Registered Office Address

Company Name: Rogers Aviation (Mauritius) Ltd

Office Address: 5, President John Kennedy Street, Port Louis, Mauritius, 11302

Timings: 08h30-17h00, Sat :08h30-12h00

Working Days: Mon – Fri, Sat (Half Day), Sun & Public Holidays Closed

E-mail address: mrusales.support@airvistara.com

Tel: +230 2026688

New Zealand

Registered Office Address

Company Name: Walshes World Limited

Office Address: Level 12, 19 Victoria Street, 1010, Postal Address 92136, Auckland. 1010, New Zealand

Office timings: Monday to Friday, 09:00 - 12:30, 13:30 - 17:00

E-mail address: airvistara@walshegroup.com

Tel: 0800 326 135

Oman

Registered Office Address

Company Name:Khimji’s House Of Travel

Office Address: Ground Floor, MIC Tower, Al Khuwair Slip Road, Al Khuwair, Muscat.

Timings: 08:30 - 17:30 (Sunday to Thursday)

E-mail address: omansales.support@airvistara.com

Tel: +968 24298002 and +968 24297803

Qatar

Registered Office Address

Company Name: Regency Travel.

Office Address: Suhaim Bin Hamad Street,P.O.9012,Doha, Qatar

Timings: Sat to Thu 07:30-12:00 & 16:30-20:30

E-mail address: reservation.qatar@airvistara.com

Tel: +974 44506240/ 44421413 / 44353774

Saudi Arabia

Registered Office Address

Dammam

Company Name: ACE Travel

Office Address: ARAB COMMERCIAL ENTERPRISES BLDG, GROUND FLOOR, 28TH ST, AL KHOBAR -31952. Dammam

Office timings: Saturday to Thursday, 09:00AM to 18:00PM

E-mail address: ksa.sales@airvistara.com

Tel: +966 13 8873209 / +966 13 8873229

Jeddah

Company Name: ACE Travel Ltd.

Office Address: Al Madinah Al Munawarah Road – SKAB Complex - Jeddah 21451

Office timings: Saturday to Thursday, 09:00AM to 02:00PM and 04:30PM to 08:00PM

E-mail address: ksa.sales@airvistara.com

Tel: +966 12 2611007 / +96612 2611997

Singapore

Registered Office Address

Company Name: Discover the World Marketing Pte Ltd.

Office Address: 180B Bencoolen Street #05-01 The Bencoolen Office Tower, Singapore189648

Timings: Mon- Fri : 0900 to 17:30. (Sat, Sun and Public Holidays: Closed)

E-mail address: vistara@discovertheworld.com.sg

Tel: +6884 7992

Taiwan

Registered Office Address

Company Name: Federal Transportation Co.,Ltd.

Office Address: 10F-6, No.168, Sec.3, Nanjing E. Rd., Zhong Shan Dist., Taipei City 104, Taiwan

Office timings: Monday to Friday, 09:00 - 12:30, 13:30 - 18:00

E-mail address: UKTWN@gofederal.com.tw

Tel: 886-2-2771-5900

UAE

Registered Office Address

Dubai:

Company Name: New World Travels

Office Address: Sharaf Building, Ground floor,

Next to Sharaf Exchange, Mankhool,

Bur Dubai, United Arab Emirates

Timings: Monday-Saturday, 09:00AM – 07:00PM

Tel: +971 4 359 5000

E-mail address: vistarauae@airvistara.com

Abu Dhabi:

Company Name: New World Travels LLC

Office Address: Burj Al Saadiyat building, M floor, Electra Street, Abu Dhabi, UAE

Timings: 09:00AM – 07:00PM

Working Days: Monday to Saturday

Tel: +971 2 677 0678

E-mail address: auhsales.support@airvistara.com

United Kingdom

Registered Office Address

Company Name: Aviareps UK Ltd.

Office Address: The Foundry, 77 Fulham Palace Road, London, W6 8JA, United Kingdom

Office timings: Monday-Friday 09:00-17:30 (closed on bank holidays)

E-mail address: LONRES.Vistara@aviareps.com

Tel: +44 (0)20 7644 6122

Vietnam

Registered Office Address

Company Name: T & T GLOBAL TRAVEL SERVICES CO., LTD

Office Address: Room 504, 5th Floor, SCSC Building, 30 Phan Thuc Duyen Street, Ward 04, Tan Binh District, Ho Chi Minh City, Vietnam

Timings: 08:00-17:30 Monday to Saturday, Sunday - Off

E-mail address: contact@tntglobalservices.com

Tel: +8428 3848 9994

Grievance Redressal Procedure

For comments concerning Civil Aviation Requirement,

Section 3, Air Transport, Series M, Part IV,

Feedback/Complaints/Other Queries

Please Click here

Nodal Officer

Ms. Ruhi Kulshreshtha

nodalofficer@airvistara.com

Appellate Authority

Ms. Bhavna Tiwari

appellateauthority@airvistara.com

Air Sewa:

www.airsewa.gov.in

Sales related query

please email us on the below email ID depending on your location:

East India: east.salessupport@airvistara.com

West India: west.salessupport@airvistara.com

North India: north.salessupport@airvistara.com

South India: south.salessupport@airvistara.com

Media Enquiries

media@airvistara.com

Job Enquiries

please Click here

Club Vistara

contactus@clubvistara.com

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